How long will my order take to fulfill?
Shipping timelines will differ depending on the product, so please do check the expected schedule for your desired product before purchasing.Delivery timeline will also differ depending on your location. Unfortunately, delays may occur for some products as a result of quality control or production delays; in such cases we will provide regular updates on the status of your order.
Why is there a lead time for my order?
Each and every order you kindly leave with us is constructed and finished by hand in Tokyo, Japan. We hold our work to a very high standard, and we believe this is the only way we can oversee the entire process. Our intent is to ensure complete quality assurance across our whole product offerings, from our hands to yours. When an order is placed, you will receive an automatic email with the tracking number and you will be able to see the status of your order.
Please do understand that depending on the product, the lead time will be displayed on the product page due to production delays.
In the case where you decide to make a purchase with multiple items including products that are delayed, please do understand that your shipment will take place once all the products are aligned.
Will I be responsible for customs duties/fees?
Depending on the region in which you are located and receive your products, you may be subjected to import customs duty and fees. Unfortunately, these fees are outside of our control and we are unable to cover them. These fees are not included in shipping costs, and we are unable to lower the value of shipments to avoid potential fees. Please check your local tax regulations regarding the expected amount to pay for your purchased products.
Why do the clothes I ordered look different from the website’s pictures?
All of our products are crafted with their own unique fabric and color, so please understand that the appearance of the product’s image displayed on the website may differ slightly from the appearance of the product received in-hand. Depending on the product, some items are designed and crafted intentionally such that color changes will occur over time, allowing each piece to develop its own unique character and individual appearance.
Why are the size of my clothes different from the sizing chart?
Depending on the fabric, wash, or treatment of the product, some items are prone to size discrepancies that may vary slightly from its size chart’s measurements. We do our best to account for and accommodate any such discrepancies, however, if the discrepancy is more than 1-2cm compared to the given product’s size chart, please do not hesitate to reach out to us.